Effective communication within an organization is incumbent upon not just policies and practices but
Communication infrastructure in the most terms refers to a network of telephones, email servers and possibly even includes notice boards and handouts. However, in the modern context, like most other things, communication infrastructure has greatly evolved. Communication infrastructure today brings together the different means of communications into a single integrated platform and thereby forming a hybrid grid of communication.
This allows for effective and more structure communication with minimal loss of data. In a modern construction company such communication infrastructure is both vital and essential. In the following paragraphs let us try to articulate the benefits of employing an effective communication system for a construction enterprise.
A good communication infrastructure will foremost promote structured communications. A vast construction enterprise has various operational heads and instructions are likely to come in all directions. Without a good communications infrastructure it is impossible to keep all these conversations structured and therefore, effective.
Communicating with external vendors and sub-contractors should also be done in a manner that ensure streamlined operations. Lack of such clarity and structure leads to chaos and operational delays, ultimately causing customer discomfiture.
The second important benefit of an effective communication system in a construction company is that it plugs possible data loss. This helps translate the customer expectations into reality without any changes to the set criteria. Data loss can also be found in internal communications or inter-departmental communications. Both of these can be hugely detrimental to the overall customer satisfaction.
The third important benefit of an effective communication system is that it helps promote improved customer confidence. Timely and effective communication with the customers keeps him informed of the progress and status of the project, delays can be better explained and feedback better gathered from the customer. Such exchange of information keeps the customer satisfied.
The fourth important benefit of an effective communication system is that it helps keep time delays and cost escalations from taking place. The construction industry is marred by time delays and cost escalations are almost commonplace. However, effective communication between the client and internally can help reduce this delays to a great extent.
Finally, in the construction space regular communication and effective communication helps bridge the gap between expectations and delivery. Given that the projects are time taking ones and that there is a considerable gestation period involved, it is important to have a regular and effective liaison with the customer. All delays should be brought to notice and the respective stakeholders kept informed to tide over them. Customer appreciate being informed in advance rather than being told at a later stage.
Effective communication system is not just limited to hardware but also includes practices and policies within an organization. It is imperative to have strict compliance code to ensure that the infrastructure is used effectively and any leaks in the system are identified and plugged in a timely manner.
