Impact of Communication Technology on Healthcare Systems

Explosion of technology and the information revolution has greatly impacted our healthcare system for the better. Not just at the level of treating diseases, but the fact that a greater number of people are now inside the healthcare network is a testament to the improved and increasing presence of technology.

In the not so distant past, people still had to physically be available for consulting a doctor but information technology and communication has now made remote patient consulting and tele-medicine common place. The barriers of time & distance are increasingly shrinking in our times and this means that more & more patients can have access to quality healthcare.

Communication technologies are also greatly improving patient experiences; besides improving hospital response times. Response time is critical for emergencies, someone in distress is least likely to be willing (or be happy) if he or she is made to wait endlessly. The role of technology is not just limited to reducing response times but also towards improving overall patient-care experience.

Some of the ways wherein patient-experiences can be improved with better communications & technology are outlined below:

·         Provide call handlers with complete patient information to help them better response or offer advise

·         Send or receive multimedia files such that it is easy for the patient to send investigative reports etc.

·         Call forwarding or remote calling facilities to enable the same consultant to be available for a patient irrespective of his or her location

The advancements in communications have expanded the horizons of consumer expectations are it is imperative that healthcare providers are able to embrace these technologies to better serve their patients.

Communication advancements provide a great opportunity for healthcare providers to build better services & applications for their patients and prospective audience. There is both a need and opportunity for Australian businesses to grow into. Patients are increasingly connected online and there is a great reservoir of audience that healthcare providers can now look to connect with!

Real-time connect with the patients helps provide preventive services, consultation on prevalent health hazards and nutritional information. As healthcare providers work increasingly on the preventive model of healthcare dispensation it is imperative for them to seek real-time patient information. Patients, on the other hand, need to know that the healthcare provider will be available whenever required and that all emergency situations are well-catered to.

Technology also helps create convenience and comfort resulting in an overall better patient experience. With our worlds more interconnected today than they have been ever before there is a greater convergence of the different spheres of our lives. Being able to access medical information on the go, set up doctor appointments, order medicines and consult with doctors remotely are all various facets of the ever increasing patient demands – which healthcare providers can now cater to with advancements in communication technology!

How NBN Can Revolutionize Healthcare in Australia?

Australia stands at the cusp of a communication revolution. By creating the largest and most sophisticated broadband network across the country, Australia will become the hub of economic, technologic and social betterment as the impact of the National Broadband Network takes full shape.

While it is no secret, that just about every aspect of our lives will be impacted by the NBN, it is important to note that several of the social infrastructure capabilities stand to gain the most. Advancements in communications are set to revolutionize the healthcare sector as never before, and Australia, with the advent of the NBN-era will stand at the forefront of these changes.

Healthcare is that part of the social infrastructure, which is vital for the growth of the nation. A healthy populace is a precursor to the advancement & growth of any nation. However, the sector has been often been bogged down by the sheer weight of the populace it needs to cater to. Facilities are often outweighed by the number of people. Or the distance at which the facilities are available are beyond the reach of certain sections of the population.

The NBN will be a much required, shot in the arm for the healthcare providers to improve their services and offer a better patient care experience. NBN in Australia will help create a connect with the patients, improve services, create new platforms of service and expand the existing footprint of service. In other words, the NBN will open up a plethora of new opportunities whilst helping existing providers augment their current services. Some of the key areas wherein NBN is likely to improve services include:

·         Patient Connect:

Patients will now have improved platforms to connect with the healthcare services providers. Robust technologies will now enable patients on the farthest end of the spectrum to come into the mainstream and have better access to healthcare services. Healthcare providers will now be able to remain in touch with the patients and thereby prevent various diseases prior to their occurrence.

·         Patient Experience:

No more long queues and waiting times. Connect with the healthcare provider quickly and find better response. Healthcare service providers can now make their platforms more intuitive and patient-centric to ensure patients have a favourable and pleasant experience. Improved PABX systems can now be commonplace, thereby equipping healthcare providers with auto-dialling, auto-response and auto-forward options – each of these can be great tools of improving patient experiences.

·         Patient Handling:

Cater to your patients armed with more data about them, such that you can provide them with more personalized and accurate advice. Personalized services ensure that your patients not only receive the exact care that they need but have a much more favourable outlook towards your service.

Avaya IP Phone Systems – the Best Business Phone Solution for Your E-Commerce Enterprise

The Avaya IP phone systems offers a wide array of options for e-commerce enterprises to stay in touch with their consumers. It is a comprehensive, all-encompassing solution that helps you scale your consumer business without escalating the costs.

In today’s time and age both consumers & employees for a company are scattered in different geographical locations. This requires effective liaison and systems that facilitate seamless communication. Alongside voice, increasingly it is required for systems to be able to share and transmit data – images, videos and multimedia – this implies that an archaic phone system is unlikely to be helpful.

Avaya’s IP phone solutions provide the hardware that gives you the ability to connect all stakeholders on a single platform – your people, your customers, your partners. The business phone solution offers – PABX, VOIP and other technologically advanced features that help you stay ahead of your competition while delivering an excellent customer experience.

Some of the key benefits delivered by the Avaya business phone systems include

·         Cost-effective: Avayabusiness phone systems can help your e-commerce business enterprise improve its communications capabilities without increasing the cost factor. The phone hardware is energy efficient, thereby decreasing monthly maintenance costs as well.

·         Scalability: Scale your communications infrastructure to be able to handle up to 1000 users at a single site. Additionally, this can be achieved without having to replace the current technology.

·         Real-time collaboration: Collaborate with your client, colleagues and other stakeholders via virtual video conference rooms for mobile and desktops.

·         Real-time tracking: Improve your customer interactions with the ability to track, record and report calls in real-time. Also track the location of your sales or service personnel with geo-presence feature.

·         Improved service delivery: By integrating the business phone systems with desktop applications or multi-layered automated attendants and mobility applications deliver an improved level of customer satisfaction.

·         Device Independence: The phone solutions can be integrated with popular smart devices and allow for full desktop communication capabilities ensuring that your employees are available for the customer – anywhere, anytime.

·         Easy to manage: A single interface management from a multiple site and the ease of drag-and-drop features makes the Avayaphone system extremely easy-to-manage for your e-commerce enterprise.

·         Robust & reliable: The system has built in redundancies to ensure that you are always available for your consumer, improving your reliability index.

Overall, the AvayaIP phone solution for small and medium e-commerce enterprises is a perfect fit for you to deliver improved customer satisfaction at no additional cost. Coming with a wide array of features and option, it is a great value for investment.